A real person, in London,
who knows your shop.
Competitors sell a "dedicated account manager". Ours answers on Friday night — with response times published here, where you can hold us to them.
Four channels.
Published response times.
Phone
to a human, service hours
during opening hours
In-app
right from the till
for the non-urgent stuff
Target times for design review — published and reported against monthly at launch.
Open when takeaways
are open.
An EPOS support line that closes at 5:30pm has never run a takeaway. Ours staffs UP for the weekend.
Onboarding, hour by hour.
Day 1Kick-off call · 20 min
You send the menu photo. We agree the go-live Friday and who's doing what.
Day 2–3Menu built & checked
We type everything; you tap through it on a live preview link and mark anything wrong.
Day 3Hardware lands
Pre-configured. Plug in, switch on — your shop's on the screen.
Day 4Staff training · 2 hrs
Everyone rings through a practice order and cashes up once. Cheat sheets stay by the till.
Day 5Go-live Friday
We're on the phone through your first rush. Old system stays plugged in until YOU turn it off.